Attention: You were redirected to this page to inform you that IBM Service Request (SR) has replaced ESC+. Please use IBM Service Request (SR) to create and manage hardware and software service requests for all IBM products. Use the link below to access SR, and please update your bookmarks accordingly.
URL for SR: https://www.ibm.com/support/servicerequest/
Additional information for Lenovo Customers:
Please use the information below to determine if you should use the Managed Technical Services Access (MTSA) application or IBM Service Request (SR) for product support.
- Lenovo Server and Storage products: please use IBM Service Request (SR) for product support. Customers who have Lenovo Server and Storage products have the option to also use SR for support of your Lenovo THINK notebooks, desktops, tablets, all-in-ones, and workstation products.
- Lenovo THINK notebooks, desktops, tablets, all-in-ones, and workstation products: please use the Managed Technical Services Access(MTSA) application for support. Lenovo customers can register and begin placing calls using this link: http://www.managedtechnicalsupportaccess.com/mtsarva.
Large Enterprise Customers that require global account administration access received an email with their new MTSA ID migrated from ESC+ and a specific URL to use. If you believe you should have a global administration MTSA account and need assistance, please send a request to lenovo@uk.ibm.com.
Important Note: Lenovo Customers in Australia and New Zealand (and the extended Asia-Pacific region) can not use MTSA. Please use IBM Service Request(SR).
If you need further assistance with MTSA or Lenovo support, please send a request to: lenovo@uk.ibm.com.
If you need assistance with IBM Service Request, please contact the SR Help Desk.