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IBM Service Request User Access Levels

There are three access levels for the Service Request application. The following table contains general guidelines for the access levels in SR. All SR functions not listed in the table are the same regardless of access level.

Some function will be limited by the type of support offering you have. For example, Monthly License Charge (MLC) agreements for System z support only allow for Basic access level users.

Function Basic Full Admin/STC
Create a service request X X X
Update a service request that I create X X X
Update a service request that my coworkers create
X X
Associate other people with service requests that I create
X X
Search for closed and archived service requests
X X
Add and manage user access to SR for others in my company

X
Approve user access requests

X

To view your current level of access:

  1. Log onto IBM Service Request (SR) at http://www.ibm.com/support/servicerequest/.
  2. Select Support registrations from the left navigation menu.
  3. Scroll down to the Existing access section to see the IBM Customer Numbers (ICNs) that you have access to. The Access Level column indicates if you have Basic, Full, Administrator, or Site Technical Contact (STC) access.
    Click the Return to Service Request link in the left navigation menu to return to your SR homepage.

To request a different access level:

  1. Log onto IBM Service Request (SR) at http://www.ibm.com/support/servicerequest/.
  2. Select Support registrations from the left navigation menu.
  3. Scroll down to the "Existing access" section.
  4. Use the link in the far right column to request an access upgrade.
    If you have Basic access, you will see a link to "Upgrade to full access"
    If you have Full access, you will see a link to "Upgrade to administrator access"
    If there is no link to ask for an access level change, then the support offering does not allow for a change in access.
    Click the Return to Service Request link in the left navigation menu to return to your SR homepage.

Note: Requesting additional access requires approval by your company's administrator or an IBM Administrator. You will be contacted via email when your request is processed.