IBM Service Request Help

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Requesting a relationship with a customer

  1. Log onto IBM Service Request (SR) -
  2. Select "Customer administration" from the left "Manage support relationships" box.
  3. Choose "Add" on the top menu bar to request a new relationship
    • Choose all or a portion of your locations
    • Provide the e-mail address of your customer contact (the customer must be registered with IBM Service Request under this e-mail address
    • Provide information to send to the customer that justifies or details the reason for the request.
    • Click "Submit"

The customer administrator(s) will be notified and will need to log onto IBM Service Request (SR) to approve the request.