IBM Service Request Help

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Requesting a relationship with a customer

  1. Log onto IBM Service Request (SR) -
  2. Choose "Customer administration" from the right side of the header section. A new window will be overlayed.
  3. Choose "Add" on the top menu bar to request a new relationship.
    • Choose all or a portion of your locations.
    • Provide the e-mail address of your customer contact (the customer must be registered with IBM Service Request under this e-mail address.
    • Provide information to send to the customer that justifies or details the reason for the request.
    • Click "Submit".

The customer administrator(s) will be notified and will need to log onto IBM Service Request (SR) to approve the request.