IBM Service Request Help

Adding Authorized Users

Site Technical Contacts (STCs) and Administrators can add new users directly in IBM Service Request (SR). To do so you must have the new user's IBM Login ID.

Please follow these steps to add contacts directly to SR:

  1. Log into SR -https://www.ibm.com/support/servicerequest/.
  2. Choose "User administration" from the right side of the header section.
  3. Select "Add" from the upper menu.
  4. Enter the IBM ID and the access level of the user.
  5. Choose to link to all agreements (default) or select a specific agreement.
  6. Click "Add user".