IBM Service Request Help

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Accessing SR

First time SR users, follow these steps:

  1. Access SR at http://www.ibm.com/support/servicerequest/
  2. Enter your IBM login ID and password.
  3. Click the "Continue" button to begin email validation. Note: If your email address is already validated with IBM, then continue to Step 6.
  4. Click the “Send verification email” button to receive your registration/verification code.
  5. Enter the registration code that was sent via email into the “Registration code” field and click Submit. Note: The email with the verification code is sent from srdonotreply@us.ibm.com and has the subject "IBM Software Support registration: Please verify your email address."
  6. Click the “Continue” button to register with IBM Service Request.
  7. Select the link to "Click here to check business partner status". This link will contact IBM PartnerWorld to verify your status and grant you access to IBM Service Request.

Existing SR users, follow these steps:

  1. Select "Support registrations" from the left "Manage support registrations" box.
  2. Scroll down the "Support registrations" page and find the section labeled "Business partner". Select the link to "Click here to check business partner status". This link will contact IBM PartnerWorld to verify your status and grant you access to IBM Service Request.