Once you have gained access to IBM Service Request, you are automatically recognized as an ISV if your status is up-to-date within IBM PartnerWorld.
Please use your IBM ID to log into the PartnerWorld technical support page at http://www.ibm.com/isv/tech/member/. You can submit your problem via this page to the PartnerWorld Contact Services (PWCS) team.
Phone support is also available from 7:00 a.m. to 7:00 p.m. U.S. central time, Monday-Friday, excluding U.S. holidays. Call 1-800-426-9990, then press or say "0" (zero) to be transferred to technical support. International callers may call 1-770-858-5052. You will be asked to provide your IBM ID and PartnerWorld enterprise ID for verification.
Once the PWCS team validates your entitlement and creates the service request, you can return to IBM Service Request (SR) to manage the service request.