IBM Service Request Help

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Preferences

Set notification preferences

The IBM Service Request application sends email notification to the request creator at various times during problem resolution. You can set your notification policy in your SR preferences.

SR always sends emails in these circumstances, regardless of your preference settings:

  1. When you create a service request, you will receive an email with the service request number.
  2. When you request access, Site Technical Contacts (STCs) and Administrators will receive a notification email.

Use the"Notification" tab in your preferences to change your settings.

  1. Log onto SR - http://www.ibm.com/support/servicerequest/.
  2. Choose "Preferences" from the right side of the header section. A new window will be overlayed.
  3. Select "Notification".

Receive notification when request is updated

Ensure the following checkboxes are "on" to get email notifications about updates to your SR service requests.

  1. In the "For service requests" section of the tab, make sure all of the options are checked for each severity on update and create.
  2. In the "How to notify me" section of the tab, ensure "Send notifications by e-mail also" is checked.

Set the language of notifications

In the "My language" section of the tab, the "Language" drop-down allows you to select the language your email notifications will be in.

Stop notifications

To stop receiving emails from SR, uncheck the following checkboxes on the notification tab. Please note that users will always receive an email with the service request number when they create a new service request.

  1. In the "How to notify me" section of the page, ensure "Send notifications by e-mail also" is not checked.
  2. In the "For changes in my user status" section of the page, ensure "Notify me when my status changes" is not checked.

Set language for SR application

The language that SR's pages appear in is based on the language setting of your browser. To change the language setting:

  • Internet Explorer - Go to Tools -> Internet Options. On the General Tab, use the Languages button to select the language preference for sites that you visit.
  • Firefox - Go to Tools -> Options. On the Content Tab, use the button in the Languages section to select the language preference for sites that you visit.
  • Chrome - Go to Options in the settings menu. Go to Under the Hood and set the Language settings in the Web Content section.