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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.

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IBM Service Request news

  1. Support for IBM hardware products will transition to a new site soon
    Read important information you need to know about the transition and when your country or region will transition.

  2. Notice: Minor disruptions for hardware Service requests
    Due to a scheduled upgrade on June 6th between 19:00 (CET) and 23:00 (CET), users in the below listed
    countries will not be able to use SR to submit hardware service requests. No other countries will be affected.

    Denmark, Faroe Islands, Finland, Iceland, Norway, Sweden.

    Please use the local telephone support numbers to place service request for these countries during this period.

    We apologize for the inconvenience.


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