Recent acquisitions
The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.
IBM Service Request news
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Attention - This site will be sunset in 2022 and now only supports cases for the following products:- Brocade
- Lenovo product supported under an IBM agreement
- Lexmark
- NetApp
- Network Appliance
- Pure Storage
Support for all other products
If you need to open a support case for any other product, please go to www.ibm.com/mysupport. Please consider bookmarking www.ibm.com/mysupport for future reference.
When submitting service requests for Lenovo datacenter products covered by Lenovo warranty or maintenance agreement, please visit https://datacentersupport.lenovo.com. Once submitted, eTicket status updates can be viewed by consulting Repair Status on support.lenovo.com. **Note that this feedback channel is not constantly monitored and urgent matters requiring immediate support should be reported by calling the local Lenovo support number. **