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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.


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  1. Attention - This site will be sunset Q1 2022 and only supports cases for the following products:
    • Actifio
    • Brocade
    • Lenovo product supported under an IBM agreement
    • Lexmark
    • NetApp
    • Network Appliance
    • Optica Technologies
    • Pure Storage
    • Ruckus Wireless
    • Super Micro

    Support for all other products
    If you need to open a support case for any other product, please go to www.ibm.com/mysupport. Please consider bookmarking www.ibm.com/mysupport for future reference.

    When submitting service requests for Lenovo datacenter products covered by Lenovo warranty or maintenance agreement, please visit https://datacentersupport.lenovo.com. Once submitted, eTicket status updates can be viewed by consulting Repair Status on support.lenovo.com. **Note that this feedback channel is not constantly monitored and urgent matters requiring immediate support should be reported by calling the local Lenovo support number. **


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