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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.

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IBM Service Request news

  1. Attention - This site will be sunset in 2022 and now only supports cases for the following products:
    • Brocade
    • Lenovo product supported under an IBM agreement
    • Lexmark
    • NetApp
    • Network Appliance
    • Pure Storage

    Support for all other products
    If you need to open a support case for any other product, please go to Please consider bookmarking for future reference.

    When submitting service requests for Lenovo datacenter products covered by Lenovo warranty or maintenance agreement, please visit Once submitted, eTicket status updates can be viewed by consulting Repair Status on **Note that this feedback channel is not constantly monitored and urgent matters requiring immediate support should be reported by calling the local Lenovo support number. **


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