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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.


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IBM Service Request news

  1. 17 Oct 2018

    Notice: Minor disruptions for hardware Service requests
    Due to a scheduled upgrade on October 20th between 20:00 (CET) and 04:00 (CET), users in the below listed countries will not be able to use SR to submit hardware service requests. No other countries will be affected.

    Germany, Austria, Switzerland,

    Bulgaria, Czechia, Slovakia, Croatia, Serbia, Slovenia, Hungary, Poland, Russia, Romania, Ukraine, Kazakhstan, Estonia, Latvia, Lithunia,

    Angola, Morocco, United Arab Emirates, Ghana, Tunisia, Kenya, Nigeria, Pakistan, Saudi Arabia, Tanzania, Egypt, Senegal, Qatar, Mauritius,

    Bahamas, Barbados, Bermuda, Guyana, Cayman Islands, Jamaica, Curacao and Aruba, Saint Lucia, Suriname and Trinidad and Tobago.

    Please use the local telephone support numbers to place service request for these countries during this period.


    We apologize for the inconvenience.

  1. 27 Nov 2017

    IBM is launching a new Support Community:
    Learn more about how we are enhancing your experience and what this means for you.


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