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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.


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IBM Service Request news

  1. 05 Mar 2021

    Notice: Minor disruptions
    Due to a scheduled upgrade on March 6, between 20:00 (CET) and 02:00 (CET) on March 7, users will not be able to use SR to submit hardware service requests for Germany, Austria, Switzerland, Poland, Hungary, Slovenia, Slovakia, Czech Republic, Croatia, Russia, Bulgaria, Romania, Tunisia, Morocco, Pakistan, Egypt, Serbia, Ukraine, Angola, Kenya, Nigeria, Ghana, and Tanzania. No other countries will be affected.

    Please use the local telephone support numbers to place service request for these countries during this period.

    We apologize for the inconvenience.

  2. Support for IBM hardware products will transition to a new site soon
    Read important information you need to know about the transition and when your country or region will transition.

  3. Support for IBM Storage software products will move to a new site soon
    Read important information you need to know about the migration and how it will impact you.


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