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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.

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  1. Attention Valued Clients

    Go to UNLESS you want to request support
    for Actifio, Brocade, Network Appliance, Pure Storage, Ruckus Wireless, Super Micro, NetApp, Optica Technologies, Lexmark, or a Lenovo product supported under an IBM agreement.

    When submitting service requests for Lenovo datacenter products covered by Lenovo warranty or maintenance agreement, please visit Once submitted, eTicket status updates can be viewed by consulting Repair Status on **Note that this feedback channel is not constantly monitored and urgent matters requiring immediate support should be reported by calling the local Lenovo support number. **


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