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The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.


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  1. Attention Valued Clients

    Go to www.ibm.com/mysupport/s UNLESS you want to request support
    for Actifio, Brocade, Network Appliance, Pure Storage, Ruckus Wireless, Super Micro, NetApp, Optica Technologies, Lexmark, or a Lenovo product supported under an IBM agreement.

    When submitting service requests for Lenovo datacenter products covered by Lenovo warranty or maintenance agreement, please visit https://datacentersupport.lenovo.com. Once submitted, eTicket status updates can be viewed by consulting Repair Status on support.lenovo.com. **Note that this feedback channel is not constantly monitored and urgent matters requiring immediate support should be reported by calling the local Lenovo support number. **


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